Privacy Policy – Xenon

Last Updated: 30/Nov/2025

Effective Date: 1/Dec/2025

Your privacy is important to us. Xenon is a student-led STEM Racing team committed to protecting your personal information and ensuring transparency in how we collect, use, and safeguard data when you visit www.vortexis.ae or interact with our services.

This Privacy Policy explains what information we collect, how we use it, whom we share it with, and the rights you have regarding your personal data.

1. Information We Collect

We collect information to operate our website, communicate with visitors, and improve our services.

1.1 Personal Information You Provide

When you submit information through our contact form or communicate via our live chat feature (powered by Text|), we may collect:

• Name
  
  

• Email address
  
  

• Phone number (if provided)
  
  

• Message content or inquiry details
  
  

This information allows us to respond to questions, provide support, and communicate regarding our team and activities.

1.2 Automatically Collected Information

When you visit our website, certain data may be collected automatically through Google Sites and related tools, including:

• IP address
  
  

• Browser type and version
  
  

• Device type
  
  

• Pages visited and interaction data
  
  

• Approximate location (based on IP)
  
  

This information is used to maintain website performance, security, and analytics.

1.3 Live Chat Data (via Text|)

Our live chat system is provided by Text|, which may collect:

• Your name or contact details (if you provide them)
  
  

• Messages exchanged
  
  

• Technical details such as browser type or device
  
  

• Cookies or similar technologies to enable real-time chat functionality
  
  

All chat data is handled in accordance with Text|’s own privacy practices.

1.4 Domain Information (via Tasjeel)

Our domain is registered through Tasjeel.
Tasjeel manages domain infrastructure but does not collect personal data from visitors unless you directly interact with their services.

1.5 Embedded Map Data (via Google Maps)

Our Contact page uses Google Maps to display our location.
Google may collect device, usage, or location-related data when the map is loaded, under Google’s own privacy policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Responding to inquiries: To answer questions submitted via contact forms or live chat.
  
  

• Website improvement: To analyze performance, fix technical issues, and optimize user experience.
  
  

• User support: To provide real-time assistance during live chat sessions.
  
  

• Security: To ensure the website remains safe and free from malicious activity.
  
  

• Legal compliance: To comply with applicable laws or respond to lawful requests.
  
  

We do not sell, trade, or rent your personal information to any third party.

3. Who We Share Your Information With

Your information may be shared only with the following service providers:

• Text| (Live Chat System)

Processes live chat content and related data in accordance with its privacy policy.

• Google Sites (Website Management & Hosting)

May process technical data such as IP addresses and usage analytics.

• Google Maps (Location Display)

May collect and process location-related and technical data when the map is used.

• Tasjeel (Domain Registrar)

Handles domain-level infrastructure; does not process visitor data.

• Legal Authorities (if required)

We may disclose your information if legally obligated to do so, such as in response to government requests or to protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to:

• Ensure proper website functionality
  
  

• Maintain live chat performance
  
  

• Remember user preferences
  
  

• Analyse website usage and visitor interactions
  
  

You can manage or disable cookies through your browser settings.
Disabling cookies may affect certain features of the website.

5. Data Security

We implement appropriate technical and organizational safeguards to protect your information from unauthorized access, alteration, or disclosure.

However, no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete data

• Request deletion of your personal information (subject to legal limitations)

• Withdraw consent where processing is based on consent
  
  

To exercise any of these rights, contact us at:
📧 xenon.stem@gmail.com

We will respond in accordance with applicable privacy laws.

7. Third-Party Services

We rely on the following third-party providers, each with their own privacy policies:

• Google Sites – Website hosting & analytics

• Text| – Live chat functionality

• Google Maps – Location display

• Tasjeel – Domain registration

We recommend reviewing their respective policies to understand how they handle data.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Any changes will be posted here with a revised “Effective Date.”
Continued use of our website indicates your acceptance of any updated terms.

We are not responsible for any misuse of this website, and by using our site, you agree to our Terms & Conditions.

9. Contact Us

If you have any questions regarding this Privacy Policy or our data practices, you may contact us at:

📧 xenon.stem@gmail.com
🌐 www.vortexis.ae